# Privacy Policy **Effective Date:** June 15, 2026 **Company Name:** New Edge Rentals LLC **Website:** https://manage.newedgerentals.com **Contact:** [support@newedgerentals.com](mailto:support@newedgerentals.com) **Mailing Address:** PO Box 698, Somerset, Kentucky 42502 ## 1. Overview New Edge Rentals LLC manages rental properties and provides tenant-related services. This Privacy Policy explains how we collect, use, store, and protect personal information, including information used for SMS/text messaging related to rental housing, tenant accounts, rent, maintenance, and tenant portal access. By using our website, tenant portal, rental services, or by providing your information to us, you agree to the practices described in this Privacy Policy. ## 2. Information We Collect We may collect the following types of information: * Tenant name * Phone number * Email address * Mailing address * Rental property address and unit number * Lease and occupancy information * Rent balance, payment status, and payment history * Maintenance request information * Tenant portal account information * Communication preferences * SMS opt-in and opt-out records * Date, time, and method of consent for SMS communications * IP address or form submission details when applicable We may collect this information directly from you, through lease documents, tenant portal forms, rental applications, maintenance requests, payment records, website forms, account update forms, or communications with our office. ## 3. How We Use Information We use personal information to: * Manage rental accounts and leases * Send rent reminders * Send overdue rent balance notices * Send tenant portal login links or account-related links * Send maintenance scheduling notices * Send maintenance status updates * Send property access or scheduling information * Notify tenants about upcoming maintenance * Provide receipts, notices, and account updates * Respond to tenant questions and service requests * Maintain business, accounting, and legal records * Comply with applicable laws and industry requirements ## 4. SMS/Text Messaging If you opt in to receive text messages from New Edge Rentals LLC, we may send SMS or MMS messages related to your tenancy, rental account, tenant portal, rent status, maintenance requests, and other rental-related services. SMS messages may include: * Upcoming rent reminders * Overdue rent balance notices * Tenant portal login links * Maintenance scheduling notices * Maintenance status updates * Property notices * Account-related reminders * Lease or rental-related notices * Other tenant service communications Message frequency varies depending on your tenancy, account status, maintenance activity, and service needs. Message and data rates may apply. You may opt out of SMS messages at any time by replying **STOP** to any text message. After you opt out, we may send one final confirmation message confirming that you have been unsubscribed. After that, we will not send further SMS messages unless you opt in again. For help, reply **HELP** or contact us at **[support@newedgerentals.com](mailto:support@newedgerentals.com)**. ## 5. SMS Consent and Mobile Information New Edge Rentals LLC does **not** sell, rent, trade, or share mobile phone numbers, SMS consent, or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Mobile information collected for SMS communications will only be used to provide tenant-related messages and services described in this Privacy Policy. SMS consent is collected separately from general terms and conditions when applicable. Consent may be collected through tenant onboarding, lease paperwork, rental applications, tenant portal registration, account update forms, written consent forms, or other approved opt-in methods. SMS opt-in records may include your phone number, date and time of consent, consent method, and related account information needed to document your communication preferences. ## 6. Service Providers We may use trusted service providers to help operate our business, such as tenant management software, payment processors, messaging providers, hosting providers, email providers, maintenance vendors, and accounting systems. These service providers may process personal information only as needed to provide services to New Edge Rentals LLC. They are not permitted to use mobile phone numbers, SMS consent, or SMS opt-in data for their own marketing or promotional purposes. ## 7. Legal and Safety Disclosures We may disclose personal information when required to: * Comply with laws, court orders, subpoenas, or legal processes * Enforce lease agreements or company policies * Protect our rights, property, tenants, staff, or others * Prevent fraud, abuse, security issues, or unlawful activity * Cooperate with law enforcement or government agencies when legally required ## 8. Data Security We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration. No system can be guaranteed to be completely secure, but we take reasonable steps to protect tenant information. ## 9. Data Retention We retain personal information for as long as reasonably necessary to manage tenant relationships, comply with legal obligations, resolve disputes, maintain business records, and enforce agreements. SMS consent and opt-out records may be retained as needed to document compliance with messaging requirements and communication preferences. ## 10. Your Choices You may contact us to request that we update or correct your contact information. You may opt out of SMS messages at any time by replying **STOP**. You may also contact us at **[support@newedgerentals.com](mailto:support@newedgerentals.com)** to update your communication preferences. Opting out of SMS messages does not prevent New Edge Rentals LLC from contacting you through other lawful methods, such as email, mail, phone calls, tenant portal notices, posted notices, or notices required under your lease or applicable law. ## 11. Links to Other Websites Our website or messages may include links to tenant portals, payment portals, maintenance portals, or other third-party websites. We are not responsible for the privacy practices of third-party websites. ## 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date. ## 13. Contact Us For questions about this Privacy Policy or our privacy practices, contact us at: **New Edge Rentals LLC** PO Box 698 Somerset, Kentucky 42502 Email: [support@newedgerentals.com](mailto:support@newedgerentals.com) Website: https://manage.newedgerentals.com